Credits not received after purchase

Following your purchase, it may take a few minutes for your credit balance to update. If you are in doubt, do not hesitate to log out, then log back in to check if the credits have been added to your account.

If your account has still not been credited, please make sure the transaction has taken place. After a purchase, you will receive an invoice immediately. If you have received this invoice, and the credits do not appear on your account, please contact us using the support form. Do not forget to attach the purchase receipt that was provided to you, so that we can solve your problem as soon as possible. Also, do not hesitate to add a detailed explanation of the problem you have encountered.