Support is reached from inside the game. That is the route where we identify you automatically, with nothing for you to type.
Open the game, Settings button in the top right corner of the home screen, then the Help tab. Two options sit there, and they do not serve the same purpose.
Priority support, for VIP subscribers
Reserved for subscribers. You describe your problem and you get a reply and personal follow-up until it is resolved.
Report a bug, for every player
Open to everyone, subscriber or not. Your message reaches us and will be processed: it feeds the fixing of the game and the detection of problems affecting several players. It does not guarantee an individual reply or personal follow-up.
Describe what you were doing, what you expected, what happened. The race name and the time help us a lot.
Serious cases are handled first
A payment problem, lost access to your account, an incident that stops you from playing: these requests are handled in priority, whatever the channel and whatever your status.
If you cannot open the game at all
That is the only case where the web form is the right route, since the game is out of reach.
Use the email address of your game account: that is what lets us recognize you, whereas the game does it automatically. Also give your device, your operating system and its version number, and the date.
Following up on a request
Reply to the confirmation email, or to messages from support. Do not send a second request: the system would treat it as a separate one, which makes processing longer.
An email sent outside these channels is not processed, you receive an automated reply pointing you back to the form.
If you play for free
Two resources cover most game questions: the articles in this help center, and the Discord community, where experienced players and our community helpers answer every day.
We do not reply to abusive messages.
Comments
0 comments
Article is closed for comments.