First Steps

Getting started

• How do I report a bug?
• How to play Virtual Regatta Offshore
• Can I play for free?
• How do I contact customer support?
• How do I turn the in-game music on and off?
• The game interface

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Entering a race

• Why can't I access the game when the race begins?
• Can I enter a race if it has already started?
• How do I know if a race has already started?
• Can I play on more than one device?
• How can I tell the number of participants in a race?
• Can I abandon a race?

Updating your profile

• How can I change the language of the game?
• How can I change my username?
• How do I change my avatar?
• How do I change my country flag?
• How do I change my email address?
• How do I rename my boat?

Mobile app

• How do I play from a mobile phone?
• Where can I find the app?
• How do I reinstall the game on my mobile device?
• What can I do if the app crashes when I use it?
• Why can't I run the app?

Access and compatibility

• How can I solve the black screen issue?
• Why won't the game run with my computer's touch screen?
• Which browsers are compatible with the game?
• Is my graphics card suitable for the game?
• How do I activate WebGL on my computer?
• What are the minimum hardware requirements for playing?

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Settings

• How can I activate or deactivate sounds ?
• How can set the quality of the display?
• How can I change the measuring units?

My account

• How do I delete my account?
• How do I log out of my account?
• How do I create an account?
• Can I use multiple accounts on the same device?
• Can I share my account with someone else?
• How do I change my password?

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