Contact customer support

⚠️ Access to personalized support is limited to our VIP subscribers and customer players. 

First of all, please note that we try to answer the most common questions in our help section. Please take the time to read these articles before contacting us.

You can contact user support directly from within the game, by clicking on the "Settings" button in the top right-hand corner of the Virtual Regatta Offshore home screen:

Next, click on the "Help" tab, then click on the "Priority support" button:

You will then be redirected to a form in which you can describe your problem in detail so that we can help you as best we can.

When writing your request, please be sure to enter your email address, using the email address corresponding to the account with which you are registered on the game. If your email address is different from that of your account, it will not be possible to recognize you and this could slow down the processing of your request.

Shortly after sending your request, you will receive an automated email notification. This means that your request has been received and will soon be processed.

How do I follow up on an existing query?

If you want to send us further information about an existing request, simply reply to the confirmation email you received (see above), or reply to messages sent by User Support afterward.

Do not create a new request from the form: our system will interpret it as a different request, which will increase the time needed to process your request.

Can we contact you directly by email, without using the form?

If you send us an email directly without using the form, our system will ignore your request and you will receive an automated email telling you that you must use the form. So please use this form. It guarantees that we will receive your request and process it as soon as possible.

Please note that we reserve the right not to respond to abusive messages.