Report an issue

Bug reporting is open to every player, subscriber or not, and takes a few seconds from inside the game.

How to do it

Settings button in the main menu.

Help tab, then Report a Bug. A window opens. Since you are already signed in, we know who you are: nothing else to fill in.

Describe what you were doing, what you expected, what happened. The race name and the time help us a lot to find the situation again.

What happens next

Your report reaches us and will be processed. It feeds the fixing of the game and helps us spot problems affecting several players.

This channel does not guarantee an individual reply or personal follow-up: that is what sets it apart from Priority support, reserved for VIP subscribers, which comes with a commitment to reply and personal follow-up.

Serious cases are an exception: a payment problem, lost access to your account, an incident that stops you from playing are handled in priority, whatever your status.

If you cannot open the game

See Contact customer support, which explains the fallback route for that case.